In the workflow transition(s) to the Close status, look at the Validators if there's something that would prevent an issue from being closed. It sounds like a badly implemented restriction, because logically, you might want to force users to add a comment when closing issues. Not the other way around.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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