can notifications be sent based on length of time ticket has been opened

We are attempting to auto-send periodic notifications on tickets based on a SLA

So as the SLA is approached we want to be able to notify the user

2 answers

1 accepted

I have a filter subscription that emails every 15 minutes if there are tickets in a project that are not touched within 60 minutes of opening.

project = KEY AND priority = Blocker AND status = Open AND created <= -60m

can notifications be sent based on length of time ticket has been opened

0 vote
Joe Pitt Community Champion Apr 12, 2016

If you can create a filter/report showing them you can then set it up to automatically email the results on a regular basis.

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