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add user & role doesn't work

Hasanul Hakim May 11, 2016

Hi Atlassian Team, 

I couldn't add an user to the JIRA. I think there is a bug here. I added an user, but then he/she can't login to the atlassian.

1 answer

1 vote
Jonas Andersson May 11, 2016

Sounds like the user is added but not member of the correct groups. Default he/she will have to be in the group "jira-users" to allow login, so this is the first thing i would check.

Hasanul Hakim May 11, 2016

My company uses JIRA & Confluence. I added a Confluence user, but he only could login on confluence only. 

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