add "Product Type" or tag field to email notification

We have 2 issue product types and we want watchers to tell at a glance which product the defect is for.  Email notifications don't print our Product Type field in the message.  Instead of adding a tag to the Headline text, I'd like a tag or field printed with the email.

Is there a way to add a tag or field to the email notification from Jira?

2 answers

This widget could not be displayed.

Hi @Larry Herzlich,

Follow these steps to create a customized email notification:

  1. Create a copy a an existing notification file under each of the mentioned below directories.
    1. jira-installation-directory\atlassian-jira\WEB-INF\classes\templates\email\subject
    2. jira-installation-directory\atlassian-jira\WEB-INF\classes\templates\email\text
    3. jira-installation-directory\atlassian-jira\WEB-INF\classes\templates\email\html
  2. All files should have the exact same name.
  3. Do the necessary changes to the files.
  4. Update "email-template-id-mappings.xml" located under "ira-installation-directory\atlassian-jira\WEB-INF\classes" and add your template mapping section.
  5. Restart JIRA.
  6. Create a new event. ('gg'->events).
  7. Assign the new template to that event.
This widget could not be displayed.

It is easy if you will use Email this issue plugin.

If you don't want to buy it. You can always modify velocity files. It will be global for all project.

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

178 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you