Wrong filter results with negative resolution term

[Rebekka B.]

Dear all,

in our JIRA Project we have 4 resolutions that we use quite often as a filter criterion:

• completed
• duplicate
• discarded
• unresolved 

Usually, we try to find out what is unresolved/completed or discarded/duplicate.

It now turned out that JIRA has a Problem with a negative Resolution, means

AND Resolution not in (duplicate, discarded)

does not work. JIRA does not show any error message, but the result is wrong. However, when I use

AND Resolution in (unresolved, completed)

JIRA gives the right result.

Does anybody have an idea why the Version with "and Resolution not..." does not work here? For other fields we do not have these Problems and not/not in can be used in any case.

Thanks for your feedback in advance,

Rebekka

[Rebekka B.]

Hi Nic,

thanks for your feedback.

In the meantime I found the answer myself: "Unresolved" is not a resolution, therefore JIRA shows only completed issues with Resolution not in (discarded, duplicate).

Thank you very much and Kind regards

Rebekka

[Nic Brough -Adaptavist-]

As an admin, go to admin -> issues -> resolutions

Can you check if you have "unresolved" in the list of options?  If you do, you've broken it.