Wrong filter results with negative resolution term

Dear all,

in our JIRA Project we have 4 resolutions that we use quite often as a filter criterion:

  • completed
  • duplicate
  • discarded
  • unresolved 

Usually, we try to find out what is unresolved/completed or discarded/duplicate.

It now turned out that JIRA has a Problem with a negative Resolution, means

AND Resolution not in (duplicate, discarded)

does not work. JIRA does not show any error message, but the result is wrong. However, when I use

AND Resolution in (unresolved, completed)

JIRA gives the right result.

Does anybody have an idea why the Version with "and Resolution not..." does not work here? For other fields we do not have these Problems and not/not in can be used in any case.

Thanks for your feedback in advance,


2 answers

0 vote

As an admin, go to admin -> issues -> resolutions

Can you check if you have "unresolved" in the list of options?  If you do, you've broken it.

Hi Nic,

thanks for your feedback.

In the meantime I found the answer myself: "Unresolved" is not a resolution, therefore JIRA shows only completed issues with Resolution not in (discarded, duplicate).

Thank you very much and Kind regards



Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

100 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you