We need to use our jira for tasks management with external vendor (often different 1-time engagements)
It is important for us to document all the communication with these vendors in the tickets and as well to get update on tickets when vendor respond. adding comments to the ticket will not send email to vendor, what can we do to enable it?
This sounds like you need Jira Service Desk.
Anyway, if you don't want to inverst too much money, you can upgrade Jira with some plugins to send better mails. But one problem will remain: Jira send's only mails to users that have Jira accounts - and not to anonymous ones.
Welcome to your weekly Jira Ops Early access program update, where we’re sharing news and updates on Jira Ops' progress as we work toward our 1.0 release. If you ever want to drop us feedback or idea...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs