Workflow: Check the contents of resolution

Hello,

I would like to check that the resolution field is not set to unresolved before a story is being closed. I was wondering if there is a way to do this to prevent unresolved items from being closed.

2 answers

2 votes

You can choose the "Value field" workflow condition and checked for Resolution != "empty string here".

Having said that, I would prefer an option close items that are unresolved because you might be closing tickets because they are duplicate, invalid etc. It doesn't make any sense to Resolve them first and then close it.

However, if your business process requires that, value field condition should work.

1 vote

Add the Resolve issue screen to all transitions to Closed in your workflow.
To do so, edit the workflow, click on a transition to Close, and add a screen through the option in the right side.
Repeat the process for each other transitions that may go to Closed, and finally Publish your draft. 

Besides, you can create some new resolutions to cover cases in which issues are closed without actually been successful: Won't do, Won't fix, Out of scope, Duplicated, Invalid... or whatever.

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