Workflow: Check the contents of resolution

Hello,

I would like to check that the resolution field is not set to unresolved before a story is being closed. I was wondering if there is a way to do this to prevent unresolved items from being closed.

2 answers

2 votes

You can choose the "Value field" workflow condition and checked for Resolution != "empty string here".

Having said that, I would prefer an option close items that are unresolved because you might be closing tickets because they are duplicate, invalid etc. It doesn't make any sense to Resolve them first and then close it.

However, if your business process requires that, value field condition should work.

1 vote

Add the Resolve issue screen to all transitions to Closed in your workflow.
To do so, edit the workflow, click on a transition to Close, and add a screen through the option in the right side.
Repeat the process for each other transitions that may go to Closed, and finally Publish your draft. 

Besides, you can create some new resolutions to cover cases in which issues are closed without actually been successful: Won't do, Won't fix, Out of scope, Duplicated, Invalid... or whatever.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Organizing your space just got easier - Page Tree Drag & Drop is here

Hi Community! I’m Elaine, Confluence Product Manager. You may have read my earlier post about page tree in space navigation sidebar. I'm excited to share another improvement that helps you organize ...

118 views 3 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you