Will an issue be created for each email forwarded?

If I set up email forwarding for an old email address to be sent to the new JIRA Service Desk email, will all the emails that come to service desk create an new issue in JIRA Service Desk?  If this is the case, is there a way to combine duplicate issues that might get created because of us forwarding all the emails?

I know that I can set-up the old email as the email for JIRA Service Desk but I might not be allowed to do this for a few months. 

Thanks

1 answer

0 votes
Alexey Matveev Community Champion Jan 03, 2018

Hello,

I guess it is not possible out of the box because how could you define if it is a duplicate issue or not?

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