Will an issue be created for each email forwarded?

If I set up email forwarding for an old email address to be sent to the new JIRA Service Desk email, will all the emails that come to service desk create an new issue in JIRA Service Desk?  If this is the case, is there a way to combine duplicate issues that might get created because of us forwarding all the emails?

I know that I can set-up the old email as the email for JIRA Service Desk but I might not be allowed to do this for a few months. 


1 answer

0 vote
Alexey Matveev Community Champion Jan 03, 2018


I guess it is not possible out of the box because how could you define if it is a duplicate issue or not?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published 11 hours ago in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

35 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you