Will an issue be created for each email forwarded?

If I set up email forwarding for an old email address to be sent to the new JIRA Service Desk email, will all the emails that come to service desk create an new issue in JIRA Service Desk?  If this is the case, is there a way to combine duplicate issues that might get created because of us forwarding all the emails?

I know that I can set-up the old email as the email for JIRA Service Desk but I might not be allowed to do this for a few months. 

Thanks

1 answer

0 vote
Alexey Matveev Community Champion Jan 03, 2018

Hello,

I guess it is not possible out of the box because how could you define if it is a duplicate issue or not?

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,170 views 6 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot