If I set up email forwarding for an old email address to be sent to the new JIRA Service Desk email, will all the emails that come to service desk create an new issue in JIRA Service Desk? If this is the case, is there a way to combine duplicate issues that might get created because of us forwarding all the emails?
I know that I can set-up the old email as the email for JIRA Service Desk but I might not be allowed to do this for a few months.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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