Why total active users between sql base data and license different?

License view 500 (314 currently active)

SQL BD query 179

Users access group enter enter in  JIRA  = 362 of them unactive = 48

2 answers

0 votes

My guess is that the SQL query is not correct.

First, look in Global Permissions in JIRA - what group or groupS are named for "JIRA users" permission?  (Also note the two administrator lines, although the users in there are probably in the user groups already)

Then tell us what the SQL is you're running.

I take the sql from official site https://confluence.atlassian.com/jirakb/how-to-get-a-list-of-active-users-counting-towards-the-jira-application-license-278695452.html

SELECT DISTINCT u.lower_user_name
FROM   cwd_user u
       JOIN cwd_membership m
         ON u.id = m.child_id
            AND u.directory_id = m.directory_id
       JOIN globalpermissionentry gp
         ON Lower(m.parent_name) = Lower(gp.group_id)
       JOIN cwd_directory d
         ON m.directory_id = d.id
WHERE  gp.permission IN ('USE','ADMINISTER','SYSTEM_ADMIN')
       AND d.active = '1'
       AND u.active = '1';

 

Ok, that looks good to me, assuming you are on JIRA 6.2.1, 6.3 or 6.4, so you need to check why the UI is returning a different answer.

How many people have you got in each of the "can log in" and "admin" groups?

JIRA Info

Version     6.4.6

I go to User management and set filter user on include the group

- jira-users = 361

- jira-administrators = 10

- jira-developers = 55

When I run SQL query only like "WHERE  gp.permission ='USE';" and delete "AND d.active = '1' AND u.active = '1';"

I recieve result 224 users

What wrong a count users?

I don't think the count is wrong, I think the SQL does not match the question.  But I do not know what SQL you're actually effectively running.  I'm not a DBA and I only really get the basics of searching - could you show me what you're running without obscuring it with "as" statements ? (I know they simplify it for DBAs, but they make reading what the query does really hard)

 

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

408 views 1 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot