Why isn't my search returning my labelled issues?

[Dave Spaar]

I've added labels to some issues.  I can log in and out of JIRA and open the Labels for the issues repeatedly, and the labels show up.  But when I search for the labels I get no results.  Why would this occur?  

[Dave Spaar · Accepted solution]

I found the problem.  The issues that weren't showing up didn't include the Labels as a shown field in their field configuration.  Once I updated the field configuration and reindexed the system the labels started working as expected.

[James Strangeway]

Are you using the labelText: (label) syntax?  You can see more about searching here: https://confluence.atlassian.com/display/CONF50/Viewing+Labels+and+Labelled+Content

Hope this helps!

Sorry, Just realized this was for JIRA and not Confluence.

Are you using JQL - labels = "LabelName" and getting nothing back?  If so, have you tried doing a re-index?

[Dave Spaar]

I am using labels = "LabelName" and getting nothing back.  I'll try reindexing and giving it another go.  Thanks!

[Dave Spaar]

So the reindexing didn't help.  I can still see my labels, correctly applied, but the search for them gives me a no results response.  Thank you for the suggestion though.

[James Strangeway]

Are you using self hosted or cloud? Is it happening on all labels and all issues?

[Dave Spaar]

We have a self-hosted option with JIRA 6.2.3. The search seems to be failing for issues in the project I'm testing, but I have seen results returned for a general search across all projects, using labels I haven't personally added. Though when I use one of those labels in my project, I can't see that specific issue returned, even though other issues with the label in other projects are returned.

[James Strangeway]

Do you have the appropriate permissions to those issues?

[James Strangeway]

If I remove the browse permission I am also unable to search for labels.

[Dave Spaar]

After your previous response I was looking more closely and I see that the Labels show up for the tickets not in my project, but in my project they're not displayed. Maybe that's part of the problem, I'm going to look into it.