Why is JIRA emailing my personal email account?

My profile is set up with my business email account. This is what is indicated in my profile. However, when I am tagged on a ticket, I receive a notification email in my personal email inbox. Why? How can this be corrected?

1 answer

0 votes

Sounds like you have another account with your personal email on it, and people are choosing that instead of your actual account.

Hm. yeah, i don't know how my personal email got affiliated with our business account though. Shouldn't that be impossible?

You can put in whatever email addresses you want, so no,


Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

360 views 1 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot