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Why does the query resolution != Cancelled report nothing found?

JQL reports back the correct number of Cancelled issues when I use (resolution = Cancelled), but comes back with nothing found when I use the inverse (resolution != Cancelled). 

How do I search for issues that are not Cancelled?

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Answer accepted

@Greg Huber, if you want to find issues that are still open, IE, has no resolution, you need to run a JQL like this:


resolution != cancelled or resolution is EMPTY


The first part of the query (resolution != cancelled) should return all tickets that have a resolution other than cancelled. The second part will return all tickets that are still open. 




Thank you!  That works.

Like John Funk likes this

Glad I could help!

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