Upgrading my version of JIRA is not an option.
I seem to be unable to close JIRAs with a particular issue type within a project.
It looks like in this version of JIRA it is possible for a permission scheme to be linked to a project, but not to be linked to an issue type. I am therefore at a loss to understand why I cannot close JIRAs of a particular issue type, (although this may be a red herring... it could be nothing to do with the issue type).
Any ideas if this is a known bug? Or could it be something to do with the screens or workflow?
Don't think it's a bug but if it only effects one issue type in one project, it's more likely to be the workflow associated with that issuetype in that project. From what i can remember in 3.13, workflow schemas was already a thing. Edit the project, check out the associated workflow schema with the issuetype in question, look at the workflow. Add a transition on the last step allowing you to revert and go forward one step and add a transition to set the status to closed on closed. If you can't even see a status closed it might be that this step was removed and that you have to readd it. If you see a closed transitioned but resolution still says unresolved, you most likely just have to add a transtion to set a field. Choose field resolution, and set it to a status that exist in that project, like Closed.
You lead me to the answer thank you so much. It turned out to be something really silly, and something I should have spotted:
The workflow for this issue type has a step called "Attach File", which I overlooked because I thought of it as the "Attach File" operation which is normally available. Having progressed through the "Attach File" workflow step, I was able to close the JIRA. Irritating.
Welcome to your weekly Jira Ops Early Access program update, where we’re sharing news and updates on Jira Ops progress as we work toward our 1.0 release. If you ever want to drop us feedback or ideas...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs