Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why are emails from a specific sender are not copying the description to the ticket. Edited

Hello, 

I have set up a project and have an email address that is used to create tickets. When I send an email from my personal account (gmail), the body of the email is copied to the description of the ticket (as expected). When I send it from my company email address, the same thing happens. When a user outside of our organization sends an email, the ticket is created properly and the description is copied over. However, when we receive an email from their support email address, the issue is created, but we only get "[Created via e-mail received from: ***** Support <support@*****.net>]"

1 answer

Hi @traxacctadmin,

You will need to look at the email content, sometime different email clients will insert different syntax into the email. Normally, we would not see the difference if we are using the email clients, but on the plain text mode, we will be able to see the differences.

You can use the steps in this doc to see the message source (text mode).

I hope that this helps.

Thanks,
Moga

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
TAGS
Community showcase
Published in Jira

Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

750 views 12 19
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you