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Why Jira is getting expired within a month after purchase?

Priya Paramita
Priya Paramita Paul January 28, 2016

I had purchased JIRA in 10$ for 10 users last month. It showed that the subscription is for 1 year but now I am getting a mail that JIRA is getting expired in a month. Can you tell me why?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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January 29, 2016

If you are on Cloud, the cost is $10 a month.  If you are on Server, running it yourself, then it's $10 for the year.

I suspect you have mixed up the types of offering.

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Nicolas Bourdages
Nicolas Bourdages
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January 29, 2016

Better ask Atlassian Support or Sales. This is a forum of end-users. Nobody here has access to your account details.

https://www.atlassian.com/company/contact

https://support.atlassian.com/customer/servicedesk-portal

 

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