When using JIRA "Basic Search" trying to select from the Project list or Type list I receive an error message

While using Basic Search, when I select a project from the drop down list, my option is not selected and I receive this error message "The JIRA server could not be contacted. This may be a temporary glitch or the server may be down.". I also receive this error message when selecting an "issue type".

The other available selection options are working as expected. 

When I use the query below in the advanced searching, results appear. I then switch to basic search with the active query and the project and type are then populated from the selection list. 

Query: project = ID AND type = Change Req.

Please let me know if this is a know bug or if there is a solution. 

Thank you,


1 answer

Sounds like some exceptions occurs. Do you have access to log-files? The exception should be visible when your receive the error message on your username.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Statuspage

How do your teams prepare for really high (planned) traffic days like Cyber Monday?

Hi there! Shannon from Statuspage here.  👋  With Cyber Monday quickly approaching, we're looking to hear from Atlassian customers – specifically from teams who touch incident response li...

34 views 0 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you