I have the following isse: I try to delete a user. When doing so, JIRA promts that this user has three tickets assigned. When clicking on the link provided with that message, the search returns no hits.
Even if I search manually for tickets assigned to that user, I get no results.
So how can I find these ghost tickets and delete the user?
Thanks for help
Two usual culprits:
If the user themselves can't see their own issues, that often suggests the second issue on the index, as it's quite rare to set up permissions to stop the assignee seeing an issue) Is it possible to re-index your system and try again?
Just the FAQs! Welcome to the Community, and this Focused-FAQ! Here, we've pulled together some of the most frequently asked questions associated with Jira Service Desk (JSD). We hope ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs