When setting the resolution to Invalid the system resets it to done and removes the Invalid

We just started using a very simple Workflow out of the box.   When we go to close an issue with a Resolution such as Won't fix or Invalid, the system shows it is taking the value but changes the field to Done as seen here in the history.  

 

image2016-12-8 19:17:54.png

We have the appropriate Resolution Page with the field to chose our resolution in our screen as instructed in this documentation online
https://confluence.atlassian.com/jirakb/resolutions-are-not-set-225122076.html

In the out of the box transitions it does show that the Resolution will be set to Done, see below:

image2016-12-8 19:19:55.png

I think this is our problem.  I"m not sure what Value to put when adding a new transition, as the Value Field is freeform.  

Any suggestions on how to configure the transition to set the right Resolution?   

 

 

1 answer

Hi Karen,

The image you put shows that the Resolution is overwritten with Done value during the transition. Actually you have "Set a Fixed Resolution" as it's described in the doc you linked. Just remove the "The Resolution of the issue will be set to Done" post-function. Use the same instructions as for the "Set a Fixed Resolution" but do removing instead of adding.

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