It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

When setting the resolution to Invalid the system resets it to done and removes the Invalid

We just started using a very simple Workflow out of the box.   When we go to close an issue with a Resolution such as Won't fix or Invalid, the system shows it is taking the value but changes the field to Done as seen here in the history.  


image2016-12-8 19:17:54.png

We have the appropriate Resolution Page with the field to chose our resolution in our screen as instructed in this documentation online

In the out of the box transitions it does show that the Resolution will be set to Done, see below:

image2016-12-8 19:19:55.png

I think this is our problem.  I"m not sure what Value to put when adding a new transition, as the Value Field is freeform.  

Any suggestions on how to configure the transition to set the right Resolution?   



1 answer

Hi Karen,

The image you put shows that the Resolution is overwritten with Done value during the transition. Actually you have "Set a Fixed Resolution" as it's described in the doc you linked. Just remove the "The Resolution of the issue will be set to Done" post-function. Use the same instructions as for the "Set a Fixed Resolution" but do removing instead of adding.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

1,933 views 8 2
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you