When setting the resolution to Invalid the system resets it to done and removes the Invalid

We just started using a very simple Workflow out of the box.   When we go to close an issue with a Resolution such as Won't fix or Invalid, the system shows it is taking the value but changes the field to Done as seen here in the history.  

 

image2016-12-8 19:17:54.png

We have the appropriate Resolution Page with the field to chose our resolution in our screen as instructed in this documentation online
https://confluence.atlassian.com/jirakb/resolutions-are-not-set-225122076.html

In the out of the box transitions it does show that the Resolution will be set to Done, see below:

image2016-12-8 19:19:55.png

I think this is our problem.  I"m not sure what Value to put when adding a new transition, as the Value Field is freeform.  

Any suggestions on how to configure the transition to set the right Resolution?   

 

 

1 answer

3 votes
Volodymyr Krupach Community Champion Dec 08, 2016

Hi Karen,

The image you put shows that the Resolution is overwritten with Done value during the transition. Actually you have "Set a Fixed Resolution" as it's described in the doc you linked. Just remove the "The Resolution of the issue will be set to Done" post-function. Use the same instructions as for the "Set a Fixed Resolution" but do removing instead of adding.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

988 views 5 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot