Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

When i reopen an issue, how can I edit resolution Fixed to Unresolved

Yasin1
Yasin October 20, 2015

When i reopen an issue, i can't edit resolution as "Unresolved"

 

So we are not able to see issues reopened, on assigned to me panel.

Answer
Watch
Like Be the first to like this
1197 views

2 answers

0 votes
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
October 20, 2015

You do not edit resolution - when the field is on screen, it sets the value.   You need to change the workflow to clear the field out when you use the "reopen" transition.

Have a look at the (non editable) JIRA Default workflow that ships with JIRA for an example, you'll find a "post function" that says "clear field resolution" or "set resolution to none" on the re-open transitions.

Reply
0 votes
Michael Kornatzki
Michael Kornatzki
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
October 20, 2015

You have to set in the transition a post function with "The Resolution of the issue will be cleared."

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira Software
TAGS
AUG Leaders

Atlassian Community Events

    See all events