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When I move a ticket from one project to another, how do I make that ticket take the new workflow?

When I move a ticket from one project to another, how do I make that ticket take the new workflow of that new project? and the workflow options (Steps) appear at the top of the ticket

 

 

2 answers

0 votes
Meg Holbrook Community Leader Feb 21, 2019

Hello Idaima, 

When you move an issue to a new project, the new workflow should be applied. I would recommend refreshing your issue to see if the UI is not updating on the move. 

Hi Idaima,

When you move an issue/ticket you will be prompted to map it to respective status of the new  workflow, and the ticket will start following the new workflow.

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