This is a great question. And sadly I am not finding anything that speaks about refund. I did however look on the other side of the fence for the developers that create the add-ons and found this:
We owe you remittance for your sales after you reach $500 USD in profit. We pay you 30 days after the end of the month in which you accrue $500+ USD in profit.
This means that we pay you within a minimum of 30 days from the time of sale, and no more than 60 days after. We designed this time frame around customer support needs, refunds, and chargebacks (payment disputes). We offer the same 30-day refund period for your add-ons as we do for other Atlassian products. After 30 days, we don't grant refund requests to customers.
Atlassian may remit funds early at our discretion.
Your best bet for a refund is to contact customer support: https://support.atlassian.com/servicedesk/customer/portal/5
Hope this helps!
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot