What are the working hours of Atlassian Support

Full details on time zones will be appreciated. 



1 answer

0 vote

Hey Itunu, 

The Support Team hours depend on your product and your level of support.  JIRA Server and JIRA Cloud support team operates 24 hours 5 days a week (there are several teams around the globe available to help). The JIRA Cloud support team also offer limited support on weekends. 

Weekend support, and 24x7 phone support are available for Premiere support customers.  

You can find all the details at Atlassian Support Offerings.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Fadoua M. Boualem
Published Monday in Trello

Using Trello to manage events

As a Jira power user, I was at first doubtful that Trello could benefit my workflow. Jira already uses boards (ones you can customize!), so why would I even need to use Trello?! In this post you will...

510 views 8 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you