This question is in reference to Atlassian Documentation: Navigating to the Import Wizard
The online Help file says it should be in seconds but when JIRA converts the value it divides the value by 3600 which converts it to hours or partial hours. For example I entered 86400 seconds which should be 24 hours but instead it converted it to 24 minutes at least that is what the Original Estimate field in JIRA is telling me.
We double checked the CSV file in NotePad prior to attempting the upload and the value was in seconds.
The problem seems to be that during the upload JIRA is not properly converting the seconds to either minutes, hours, days, or weeks.
for example, we uploaded a value of 86400 seconds (24 hours * 60 min/hr * 60 sec/min) which should be 24 hours but instead it converted it to 24 minutes!
Yes, at the time of the original issue, while the documentation stated that the import time was in seconds, in fact you had to multiply the seconds value by an additonal factor of 60 and use that value in the import! That was because the Import function was dividing the value by 60 while it was reading the file before recording the value. Obviously a "bug"!
Subsequent to the original issue, my organization updated JIRA to a new version and the "bug" was silently fixed! We are at v7.2.12 right now. Don't remember what version we were on with the origianl issue though.
Now the import treats the value read from the file as seconds and the import works correctly as documented. Of course not knowing that the "bug" was fixed caused an issue when we imported some tasks and found that now the Original Estimate values were too high! So we had to go back and adjust our template to not "overcorrect" for the original bug.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs