This question is in reference to Atlassian Documentation: Navigating to the Import Wizard
The online Help file says it should be in seconds but when JIRA converts the value it divides the value by 3600 which converts it to hours or partial hours. For example I entered 86400 seconds which should be 24 hours but instead it converted it to 24 minutes at least that is what the Original Estimate field in JIRA is telling me.
I guess you probably opened CSV in Excel?
sometimes Excel makes wrong guess. please review your CSV using notepad - it may have proper data, in seconds.
Also worth noting that while importing CSV back to JIRA it treats 1 day as 8 hours.
We double checked the CSV file in NotePad prior to attempting the upload and the value was in seconds.
The problem seems to be that during the upload JIRA is not properly converting the seconds to either minutes, hours, days, or weeks.
for example, we uploaded a value of 86400 seconds (24 hours * 60 min/hr * 60 sec/min) which should be 24 hours but instead it converted it to 24 minutes!
Yes, at the time of the original issue, while the documentation stated that the import time was in seconds, in fact you had to multiply the seconds value by an additonal factor of 60 and use that value in the import! That was because the Import function was dividing the value by 60 while it was reading the file before recording the value. Obviously a "bug"!
Subsequent to the original issue, my organization updated JIRA to a new version and the "bug" was silently fixed! We are at v7.2.12 right now. Don't remember what version we were on with the origianl issue though.
Now the import treats the value read from the file as seconds and the import works correctly as documented. Of course not knowing that the "bug" was fixed caused an issue when we imported some tasks and found that now the Original Estimate values were too high! So we had to go back and adjust our template to not "overcorrect" for the original bug.
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