We have intermitent issue with our Jira Hubstaff integration where Jira would not auth and we need to relink to Jira.

This happens every few days. We then need to go and re-auth Hubstaff again. After that things work fine for awhile.

Hubstaff engineers looked into the issue last time this happened and stated that the problem is on Jira's end:

"Our integration developer looked into this for you. He says that in order to be able to troubleshoot this further, you'll need to get in touch with Atlassian and get more information about what's happening from them, such as logs from of what URLs we are accessing that is triggering the error.

In case it helps them, here is the error that we're seeing on our end: 401: oauth_problem=nonce_used

Our developer looked into the cause of that error message, but the only result that he found would mean that all of our Jira integrations would be failing, and that's not the case. You seem to be the only person having regular authentication issues like this.

Please get in touch with Atlassian and convey to them everything that's happened, and ask them to provide some sort of logs about what URLs Hubstaff is accessing that's causing that error to appear. Thanks!"

Can somebody at Atlassian look into this and help please?

Thanks

3 answers

0 votes

The only Hubstaff integration that I can see on the Atlassian Marketplace is this one: https://marketplace.atlassian.com/plugins/com.atlassian.confluence.integrations.hubstaff/server/overview#. And it's for server, not cloud.

If you have a custom integration against Atlassian Cloud that is not an Atlassian Connect add-on I would recommend that you either:

  1. Figure out which REST URL call's are failing you and raise them as issues on jira.atlassian.com
  2. Get help from Atlassian Support at support.atlassian.com

Robert,

Thank you for your reply. The integration is setup via an Application Link and incoming auth is setup with consumer key and a public key.

Michael,

We have been experiencing the same issue.  Did you ever find a solution? I'm happy to support you in your search for an answer if not.

Thanks,

Rob White IV

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

910 views 5 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot