• Community
  • Products
  • Jira
  • Jira Core
  • Questions
  • We have an unusual bug we want to report. The appearance of a links/subtasks, created using the Issue Matrix plugin, can appear different if users disable their keyboard shortcuts (in JIRA profile preferences). Can you help?

We have an unusual bug we want to report. The appearance of a links/subtasks, created using the Issue Matrix plugin, can appear different if users disable their keyboard shortcuts (in JIRA profile preferences). Can you help?

We have an unusual bug we want to report.   The appearance of a link or subtask, created using the Issue Matrix plugin, appears different if users disable their keyboard shortcuts (in JIRA profile preferences).  If users leave their keyboard shortcuts enabled, then they see the full issue matrix link.   However, if a user has their keyboard shortcuts disabled, then the issue matrix link (or subtask) is "squished" with the headers displayed in grey.   

1 answer

1 accepted

0 vote
Sam Hall Community Champion Feb 22, 2017

Hi Don,

I this the add-on you mean?: https://marketplace.atlassian.com/plugins/com.botronsoft.jira.issuematrix/server/overview

If so, you should contact the vendor (Botron Software) directly as they are unlikely to see your question here.

They have an issue tracker here: https://botronsoft.atlassian.net/secure/Dashboard.jspa where you can raise.

See also: http://www.botronsoft.com/service-level-agreement/ for details of how to contact them.

In the meantime, I'll add tags to your question here to increase the chances it will be seen by someone who can help.

Sam

Thank you Sam.  I have created an issue with Botron. Have a good day.  smile

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

132 views 0 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you