Background info
Jira notification emails are received from: jira@cits-is-plan.atlassian.net
Jira Notifications are not being received by:
The last JIRA notification received by these 2 user dates back to May 2019
Elena.Toma@canada.ca
Tatiana.Prochina@canada.ca
The above users do receive regular e-mail just fine from the following Jira email address::
noreply@mailer.atlassian.com BUT NOT From jira@cits-is-plan.atlassian.net
The Following Users belong to the same group & receive these emails just fine from: jira@cits-is-plan.atlassian.net
perry.cornforth@canada.ca
christine.ellam@canada.ca
mehul.tailor3@canada.ca
eric.pelletier3@canada.ca
brian.mckittrick@canada.ca
I have verified their profile and have not been able to find any difference
Check with your mailer team if receiving email from jira@cits-is-plan.atlassian.net is disabled for Elena and Tatiana.
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Thank you.
Can we please leave this question open while we check
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