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Watcher Field not working on one server but working on another

Eric Gasior
Eric Gasior February 3, 2016

I have two JIRA installations, both with JIRA Watcher Field installed. The one running 6.3.15 works properly. The one on 6.4.1 does not.

 

It does not appear under the Custom Field admin page so I can't assign it to screens.

 

Thank you in advance,

Eric Gasior

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Tibor Hegyi _META-INF_
Tibor Hegyi _META-INF_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 3, 2016

And with all modules enabled, not just the addon.

Have you tried adding a new watcher field in the Custom Fields page? Does it list the watcher field type at all?

 

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Eric Gasior
Eric Gasior February 11, 2016

It does not list the new watcher field in the Custom Fields page, even after uninstalling and reinstalling the plugin. 

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Tibor Hegyi _META-INF_
Tibor Hegyi _META-INF_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 11, 2016

What version of the addon do you have in the JIRA instances?

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Eric Gasior
Eric Gasior February 11, 2016

I have version 2.6.0.

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GabrielleJ
GabrielleJ
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February 3, 2016

Can you double check if the add-on is enabled?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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February 3, 2016

And the right version for 6.4

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Eric Gasior
Eric Gasior February 3, 2016

The add-on and all modules are enabled. The version of JIRA Watcher Field is 2.6.0, which the Marketplace lists as compatible with JIRA 6.4.

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