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View all Jira Service Desk tickets open longer than 2 weeks

Hi,

 

I would like to create a dashboard and a report for Jira Service Desk showing all tickets that have been open for longer than 7 days. There does not appear to be an easy way to do this - please can someone help?

3 answers

2 votes
Nir Haimov Community Leader Aug 27, 2018

Hi,

This is actually very easy to accomplish with JQL:

status = Open AND created <= -14d

You can add to it other parameters if you need (project, issuetype, etc...) 

Hi @Barry Abrahamson,

you can select the issues like this

created<-2w and status != Done

Maybe you will have to add the project or use another/more status, to make it work for you.

JSD has SLA. Read this - https://confluence.atlassian.com/servicedeskcloud/setting-up-slas-732528967.html

 

This a best tool to be escalate such tickets automatically, not by hand (which I presume you want to do with a mentioned query).

 

With SLA you can automate a trigering email, escalate priority or simple view the new metric on the main dashboard for JSD project.

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