I would like to create a dashboard and a report for Jira Service Desk showing all tickets that have been open for longer than 7 days. There does not appear to be an easy way to do this - please can someone help?
JSD has SLA. Read this - https://confluence.atlassian.com/servicedeskcloud/setting-up-slas-732528967.html .
This a best tool to be escalate such tickets automatically, not by hand (which I presume you want to do with a mentioned query).
With SLA you can automate a trigering email, escalate priority or simple view the new metric on the main dashboard for JSD project.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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