Using JIRA as helpdesk system

Hi, everyone

Could you please suggest me some tool or maybe plugin to turn my JIRA Cloud into helpdesk system?

Regards

4 answers

1 accepted

2 votes
Accepted answer

They already have an additional system for that - check here:

https://www.atlassian.com/software/jira/service-desk

 

Well, I'm looking for alternatives. But, thank you, Tom!

Hi, Matthew

Along with JIRA Service Desk I can recommend you to try this addon from StiltSoft.

I think it solves the same issues, but much more simple and elegant.

But of course, it's up to you to decide.

Best Regards,
Henry.

0 votes

Duplicate of https://answers.atlassian.com/questions/41461379 really.  But Tom's answer is a pointer to the same thing.

Hi Matthew!

Yeah, you can try Service Desk or Customer Case for JIRA.

Btw, Customer Case has an ability to work also as a feedback collector platform, not only as a helpdesk platform. Maybe, you need this feature too.

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