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Using JIRA as helpdesk system

Matthew Kuchins
Matthew Kuchinsky Sep 07, 2016

Hi, everyone

Could you please suggest me some tool or maybe plugin to turn my JIRA Cloud into helpdesk system?

Regards

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4 answers

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2 votes
Answer accepted
Tom Proctor
Tom Proctor Sep 07, 2016

They already have an additional system for that - check here:

https://www.atlassian.com/software/jira/service-desk

 

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Matthew Kuchins
Matthew Kuchinsky Sep 07, 2016

Well, I'm looking for alternatives. But, thank you, Tom!

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chitter99
chitter99 Feb 06, 2020

wow that was sassy

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6 votes
Henry Thomas
Henry Thomas Sep 07, 2016

Hi, Matthew

Along with JIRA Service Desk I can recommend you to try this addon from StiltSoft.

I think it solves the same issues, but much more simple and elegant.

But of course, it's up to you to decide.

Best Regards,
Henry.

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0 votes
Nic Brough _Adaptavist_
Nic Brough _Adaptavist_ Community Leader Sep 07, 2016

Duplicate of https://answers.atlassian.com/questions/41461379 really.  But Tom's answer is a pointer to the same thing.

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0 votes
Pavel Zubov
Pavel Zubov Apr 05, 2017

Hi Matthew!

Yeah, you can try Service Desk or Customer Case for JIRA.

Btw, Customer Case has an ability to work also as a feedback collector platform, not only as a helpdesk platform. Maybe, you need this feature too.

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