Using JIRA as helpdesk system

[Matthew Kuchinsky]

Hi, everyone

Could you please suggest me some tool or maybe plugin to turn my JIRA Cloud into helpdesk system?

Regards

[Tom Proctor · Accepted solution]

They already have an additional system for that - check here:

https://www.atlassian.com/software/jira/service-desk

[Matthew Kuchinsky]

Well, I'm looking for alternatives. But, thank you, Tom!

[Henry Thomas]

Hi, Matthew

Along with JIRA Service Desk I can recommend you to try this addon from StiltSoft.

I think it solves the same issues, but much more simple and elegant.

But of course, it's up to you to decide.

Best Regards,
Henry.

[Nic Brough]

Duplicate of https://answers.atlassian.com/questions/41461379 really.  But Tom's answer is a pointer to the same thing.

[Pavel Zubov]

Hi Matthew!

Yeah, you can try Service Desk or Customer Case for JIRA.

Btw, Customer Case has an ability to work also as a feedback collector platform, not only as a helpdesk platform. Maybe, you need this feature too.