Users unable to log into JIRA 7.3.5 with saved passwords. Edited

We're running a self-hosted installation of JIRA Software 7.3.5 on Server 2012 R2.

We ran all available Windows Updates on our JIRA server on Friday and upgraded to Java 8u144.

Today, all of our users are reporting that they can only log in by manually entering their passwords rather than using the credentials their browsers have cached.

Additionally, any attempt to log in with the 'Remember my login' check box populated fail.

We had similar problems in the past when we edited seraph-config.xml to increase cookie age but have since rolled back to the default value of 15780000.

Has anyone else reported anything similar? Any idea what we can do to remedy this?

Despite the JRE update, the JIRA service is still running in tomcat8.exe.x64. The stderr log file is showing that the Java Home is still pointing to the JIRA install directory with the JVM version of 1.8.0_102-b14.

 

1 answer

1 accepted

1 vote

Hi Steve,

  • Do you experience this behavior if you bypass the proxy?
  • Do you experience this issue across all browswers, e.g. IE, Firefox, etc?
  • Do you experience this if you clear saved cookies and retry?

Here's where I would start:

  1. Restart JIRA
  2. Clear the browser's cookies and cache
  3. Bypass the proxy and have a user attempt to login using the IP:PORT and see if they experience the same behavior.

Cheers,

Branden

Hi Branden,

Thanks for getting back to me. 

I had already tried restarting JIRA but that didn't fix the problem. This was happening in all browsers and for all users so it was a server-side problem. We don't use a proxy server.

I was able to remedy the problem by replacing our version of seraph-config.xml from a default install I ran on a test server and restarting JIRA.

I'm not sure what caused this to happen after this restart as the server has been rebooted several times with the old seraph-config.xml file in place, but service has been resumed.

You can close this ticket.

Steve.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

42 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you