For some users in JIRA, when they goto Profile and click on Manage Access, they are not able to do so and it is showing, No Access, contact admin.
The users need to change the mail IDs to their new ones. But they are not able to do so.
What is stopping them from accessing "Manage Access" under "Profile" and why they are not able to change their mail IDs on their own?
Please... It is urgent.
Can you confirm if you are using JIRA Server or Cloud?
The error they are facing usually happens for two reasons:
1 - Your JIRA Admin has claimed the e-mail domain of the users and create an organization on JIRA, so all the users became managed accounts that can only be edited by Organization admins, as mentioned in the documentation below:
2 - when the External User management Option is turned on in the JIRA instance, it prevents the user to manage their account on JIRA.
To check if it is turned on:
For more information about this behavior and why it happens, you can check the documentation below:
Let me know if this information helps.
This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events