Users no longer exist in jira cloud

We have been running a JIRA / Confluence installation in the cloud for a few months and everything has worked properly. Since a few days now, some users can no longer login. If I look at the User management page for a user that cannot login, the username and email-address look ok. I then click "Reset password" on the page for that user. The user then receives an email saying "Unfortunately we do not have an Atlassian account registered with this email". 


Can anyone explain what has happened?

1 answer

1 accepted

Tja Mattias,

Sounds like something you need to address to as this is the user-forum for Atlassian users, we have no insight in cloud-based users.



Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

286 views 0 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot