It's up to you to make sure you make this option available. This is all related to the workflow and the status/resolution options you want to configure for your desired outcome.
Basically, you could set up a workflow having a deferred status or you could set up a transition to a closed status and indicate the fact that an issue gets deferred through setting a deferred value as the resolution of the closed issue.
Check the documentation on configuring workflows first, it will give you a good starting point.
Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk! We’d love to hear your thoughts on the pros and ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs