Can anyone help here?
I manage our JIRA licensing and accounts through Crowd, we have a user limit of 50 licenses, currently it is saying 46 are in use. However when I added a 47th person, JIRA advised we had run out of user accounts as soon as we try to raise anything.
JIRA is synced up with Crowd and I have checked and rechecked and we are definitely within the limits. So why can't we go up to the 50 licenses we have?
Can provide screen shots and further details if needed.
Thanks in advance!
Hi @Cat Shelton,
I suggest opening a Crowd technical support ticket so that our support team can see how your user directories are configured. You should be asked to upload log files when creating the support ticket so that the engineer can troubleshoot the issue.
Hope this helps.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot