User limit 50, 46 in use, but as soon as I go to 47, it says it's run out.

Can anyone help here? 

I manage our JIRA licensing and accounts through Crowd, we have a user limit of 50 licenses, currently it is saying 46 are in use. However when I added a 47th person, JIRA advised we had run out of user accounts as soon as we try to raise anything. 

JIRA is synced up with Crowd and I have checked and rechecked and we are definitely within the limits. So why can't we go up to the 50 licenses we have? 

Can provide screen shots and further details if needed. 

Thanks in advance! 

2 answers

0 vote
Jim Conaty Atlassian Team Jun 21, 2016

Hi @Cat Shelton,

I suggest opening a Crowd technical support ticket so that our support team can see how your user directories are configured. You should be asked to upload log files when creating the support ticket so that the engineer can troubleshoot the issue.

Hope this helps.

Perfect, I'll get our systems analyst on that! Thanks very much

 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

85 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you