User has assigned issues, however these don't show up in issue search result

Hello,

On our JIRA v4.4.4 we have an user I'd need to delete, but the system refuses to complete the action saying that the user has 11 assigned issues. However, when I click on the "11 assigned issues" link, the issue search (assignee = jdoe ORDER BY priority ASC) returns no results.

I've now deactivated the user instead of deleting it, as suggested by Atlassian, but I'm curious nonetheless to know where this "11" value comes from.

1 answer

0 vote

The usual culprit is that your account does not have the permission to see the 11 issues - blocked by the permissions scheme or security scheme.

If that's not it, then the next suspect is a broken index.  (Although it might be worth running a re-index first, as it's an easy one to rule out - to deal with the permissions, you're going to have to go digging through config and schemes)

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Fadoua M. Boualem
Published 22m ago in Trello

Using Trello to manage events

As a Jira power user, I was at first doubtful that Trello could benefit my workflow. Jira already uses boards (ones you can customize!), so why would I even need to use Trello?! In this post you will...

22 views 2 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you