User Upload of Custom Avatars Result in Broken Image

James Lang March 3, 2016

So when I try to upload a custom avatar it allows me to take the picture and upload it but the picture never shows up on the list and just results in a blank or broken image.  I checked out admin settings and 

Allow GravatarsON

Not sure what else to check since it is hosted.

4 answers

2 votes
brdpr March 7, 2016

We have the same problem. JIRA shows the avatars of some user but not for all. This is a problem in internet explorer. In Edge the avatars show up but than there are other issues.

0 votes
Tako Bruinsma September 5, 2016

We are seeing this issue as well on our JIRA Cloud instance, in both Safari and Chrome on Mac OS. The browser console reports a  'net::ERR_TOO_MANY_REDIRECTS' error for the avatar image.

The user we are seeing this for is authenticated via Google Apps.

0 votes
Ignacio Pulgar
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May 25, 2016

You should submit this problem to Confluence Support, and they will probably fix it.

0 votes
Brian R May 25, 2016

Seeing this issue with one user. As an admin, if I log in as that user and upload a different image, it is still broken.

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