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User Properties reference in JIRA Automation Plugin

In Edit Issue Action, I want to set an Issue's Custom Field to the value stored in the Reporter's JIRA User Properties field.  I know how to reference a Custom Field. But how can I reference a JIRA User's Property?


For example: User King Duke, has a property "customerid" set to 1234. I would like to use that value to set the Issue's Customer field to 1234.

image2016-7-18 18:18:56.png



Basically, we're using JIRA Service Desk to handle Requests from customers. I would like to automatically assign the Issue's Customer field based on the reporter. And customers would like their respective teams to be able to view each others' Requests. Therefore, based on the Reporter value, I would like to automatically set the Issue's Customer (a custom field for Issue) and Participants.  The plugin Teams for JIRA Service Desk may accomplish all of this already. However, until we get approval for that plugin, we're trying to get an interim solution via JIRA Automation Plugin.

3 answers


I’ve tried to see if I can get to the value from tables or REST API, just to understand if there is a special column/property name. But not sure where that would lead me.

I’ve tried various properties and calls based on reading some other postings, but that hasn’t helped either.

If there aren’t any calls/methods to retrieve that value, then is JIRA Toolkit Plugin the intermediate answer?

User Properties via JIRA Toolkit

JIRA Toolkit Plugin mentions


User Property Field

A read-only custom field that displays a user property.


If that plugin were installed in our environment, would that make the User Properties accessible via Velocity Context aka JIRA Automation Plugin?

Wanted to ask before trying, just in case.

User Properties via Table

Based on this

It’s stored in a table of course, but how can that be accessed via JIRA Automation Plugin (Velocity Context)

User Properties REST API

Info. accessible via REST API Based on this

REST API Documentation (for our version of JIRA)

REST API Example URL and Parameter (JIRA docs)

Tried this

FAIL, gives this only


User Properties via calls


Based on this

Tried this


$userPropertyManager.getPropertySet($issue.reporter).getString("customerid") FAIL

Based on this

Tried these

$issue.reporter.UserPropertyManager.getPropertySet() FAIL


This is also the thread that recommended JIRA Toolkit.

Based on this

Tried these


$UserPropertyManager#getPropertySet(User).get("customerid") FAIL

$UserPropertyManager#getPropertySet($issue.reporter).get("customerid") FAIL

$UserPropertyManager.getPropertySet($issue.reporter).get("customerid") FAIL

$getPropertySet($issue.reporter).get("customerid") FAIL

Based on this

Tried these

  • $issue.reporter.displayname - fail

  • $issue.reporter - pass, kingduke(

  • $issue.reporter.displayName - pass, King Duke

  • $ - pass, kingduke

  • $issue.reporter.emailAddress - pass,

  • $ - fail

  • $ - fail

  • $issue.reporter.customerid - fail

  • $ - fail

  • $ - fail

  • $issue.reporter.getDisplayName() - pass, King Duke

  • $issue.reporter.getPropertySet() - fail

  • $issue.reporter.getEmail() - fail

  • $issue.reporter.getEmailAddress() - pass,

  • $issue.reporter.getNumberOfReportedIssuesIgnoreSecurity() - fail

I think access to the User Properties requires class (import com.atlassian.jira.user.UserPropertyManager) which is not imported in the JIRA Automation Plugin.

0 votes

Nice and extensive search for solution smile

I do not think it will work out of the box. The only thing which 'might' work without coding is using the "User Properties via JIRA Toolkit". Then you may be able to read a user property as a custom field (not sure if it will work as expected though, you'll need to test).

You can obviously extend the EditIssueAction source code (or add a new action) with necessary logic if you are familiar with JAVA.

Last option might be that you will use Groovy Script Runner to script the change you need (I am not sure if it supports UserPropertyManager).

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