Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Update Linked issue status

Hi,

 

I have a 1 Bug to which I have one Service request and one incident linked. I would like to match the status of Bug to service request and Incident using automation.

E.g:

1) If I update the Bug status to Start Progress both the linked issue status should change to In-progress

 

Can we create this using Automation

 

Thanks,

Abhinav

3 answers

1 accepted

0 votes
Answer accepted

Hello Abhinav,

Welcome to Atlassian community!

I see that your question is flagged with JIRA-core-Cloud, however, you mentioned an "Automation" feature which is not natively available for JIRA Core.

That been said, I'm not sure if you are using the Automation feature provided by JIRA Service Desk or if you are using an App like Automation for JIRA Cloud.

Supposing you are using one of the features above, please check the instructions below on how you can automatically upgrade linked issues status when the status of the source issue is changed:

1 - Using Automation for JIRA Cloud app:

- Navigate to your project > Project Settings > Project Automation

- Configure the following rule:

Screen Shot 2019-06-05 at 16.38.13.png

2 - Using JIRA Service Desk Automation:

Not possible at this moment, however, we have a feature request created to implement it:

Automated sync of updates from linked issue

If you are not using any of the features above, could you please let us know what automation feature you are using? If possible, send us a screenshot of it.

Let me know if this information helps.

Hi Petterson,

 

Thank you for the update.

As we don't have the Automation for Jira cloud app, I was hoping for a solution or a workaround. I will wait for the feature request to be implemented. 

 

Regards,

Abhinav

Hello Abhinav,

You are welcome!

Have a nice day and let us know if there's anything else I can help with.

Hi - Would someone be able to check my Automation as well?  I set this up as a Global rule, as it goes across two projects in Jira.   Here is the logic I am trying to build.

  • When - A Ticket in the Engineering projects moves from New, Dev Ready or Gathering Req status to Development status
  • If - It is linked to another issue, and the linked issue is in the VPINTAKE project, and it is a Bug 
  • Then - Transition the VPINTAKE Bug ticket to a Work In Progress status

 

Thank you!

 

Screen Shot 2020-07-17 at 3.11.01 PM.png

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

3,888 views 11 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you