Unexpected failure occurred. Importer will stop immediately

[Pedro Barbosa]

Hello all, I get the following error on the Jira Service Desk importer. Any ideas how to overcome?

(as improvement, it would help the users to get more hints on the failure mode causes in the future)

Thanks in advance for any help!

2020-03-26 19:58:48,131 INFO - Import started by pedro.barbosa using com.atlassian.jira.plugins.importer.imports.csv.CsvDataBean
2020-03-26 19:58:48,454 INFO - ------------------------------
2020-03-26 19:58:48,454 INFO - Importing: Users
2020-03-26 19:58:48,454 INFO - ------------------------------
2020-03-26 19:58:48,454 INFO - Only new items will be imported
2020-03-26 19:58:48,462 INFO - 2 users associated with import. All of them imported as inactive, this can be changed after import in User Access step.
2020-03-26 19:58:48,462 INFO - ------------------------------
2020-03-26 19:58:48,462 INFO - Finished Importing : Users
2020-03-26 19:58:48,462 INFO - ------------------------------
2020-03-26 19:58:48,462 INFO - 0 users successfully created.
2020-03-26 19:58:48,466 INFO - Retrieving projects...
2020-03-26 19:58:48,475 INFO - Project ExternalProject{id='null', key='SES', externalName='null', name='Sense Support', type='null', template='null'} exists and found correctly.
2020-03-26 19:58:48,477 INFO - ------------------------------
2020-03-26 19:58:48,477 INFO - Importing: Versions
2020-03-26 19:58:48,477 INFO - ------------------------------
2020-03-26 19:58:48,477 INFO - Only new items will be imported
2020-03-26 19:58:48,477 INFO - ------------------------------
2020-03-26 19:58:48,477 INFO - Finished Importing : Versions
2020-03-26 19:58:48,477 INFO - ------------------------------
2020-03-26 19:58:48,477 INFO - ------------------------------
2020-03-26 19:58:48,477 INFO - Importing: Components
2020-03-26 19:58:48,477 INFO - ------------------------------
2020-03-26 19:58:48,477 INFO - Only new items will be imported
2020-03-26 19:58:48,477 INFO - ------------------------------
2020-03-26 19:58:48,477 INFO - Finished Importing : Components
2020-03-26 19:58:48,477 INFO - ------------------------------
2020-03-26 19:58:48,481 INFO - Retrieving custom fields...
2020-03-26 19:58:48,485 INFO - ------------------------------
2020-03-26 19:58:48,485 INFO - Importing: Issues
2020-03-26 19:58:48,485 INFO - ------------------------------
2020-03-26 19:58:48,485 INFO - Only new items will be imported
2020-03-26 19:58:48,492 INFO - Importing issue: [externalId='autoid-8797391899104492146', summary='Offline Device 23rd March 2020']
2020-03-26 19:58:48,522 INFO - ------------------------------
2020-03-26 19:58:48,522 INFO - Finished Importing : Issues
2020-03-26 19:58:48,522 INFO - ------------------------------
2020-03-26 19:58:48,522 ERROR - Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state: 

[Pedro Barbosa]

...can anybody support?

[Emiliano]

I have same issue, Could you resolve it?? 

[matt]

I am getting the same issue also! Were you ever able to figure out a solution?

[Ken Bauer]

Did anyone ever get anywhere with this? I'm wrestling with this now and it's just 

https://xkcd.com/979/

everywhere I look.