It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Uncaught exception thrown by REST service


I have installed JIRA  7.2.1 on my windows and running it as a server on port 5555.

When i browse the application from localhost (my pc), everything works fine, but when i open it from a remote computer (over the internet) some plugins does not function anymore.

Example in the main dashboard, the Activity Stream show the "An internal server error occurred when requesting resource ." error message. 

Even the plugin can't save the drawn diagrams.

But all of this does not occur on localhost.

Here is what the logs are showing: 

2016-09-17 14:26:13,645 http-nio-5555-exec-16 DEBUG anonymous 866x92x1 ft1w6x /rest/gadget/1.0/login [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.jira.plugins.webhooks.jira-webhooks-plugin]
2016-09-17 14:26:41,216 http-nio-5555-exec-5 ERROR evilkid 866x308x1 6zud20 /rest/webResources/1.0/resources [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: null
	at org.apache.coyote.http11.InternalNioInputBuffer.fill(
	at org.apache.coyote.http11.InternalNioInputBuffer$SocketInputBuffer.doRead(
	... 4 filtered
	at org.apache.tomcat.util.buf.ByteChunk.substract(
	... 2 filtered
	at org.codehaus.jackson.impl.Utf8StreamParser.loadMore(
	at org.codehaus.jackson.impl.JsonParserBase.loadMoreGuaranteed(
	at org.codehaus.jackson.impl.Utf8StreamParser._finishString2(
	at org.codehaus.jackson.impl.Utf8StreamParser._finishString(
	at org.codehaus.jackson.impl.Utf8StreamParser.getText(
	at org.codehaus.jackson.jaxrs.JacksonJsonProvider.readFrom(
	at com.sun.jersey.spi.container.ContainerRequest.getEntity(
	at com.sun.jersey.spi.container.AdaptingContainerRequest.getEntity(
	... 15 filtered
	... 1 filtered
	... 36 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(
	... 53 filtered
	... 1 filtered
	... 16 filtered
	... 20 filtered
	at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(
	... 10 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(
	... 4 filtered
	at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(
	... 29 filtered
	at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(
	... 27 filtered
	at java.util.concurrent.ThreadPoolExecutor.runWorker(
	at java.util.concurrent.ThreadPoolExecutor$
	at org.apache.tomcat.util.threads.TaskThread$

1 answer

Make sure that your base url is set correctly, meaning that you should access JIRA from the VM name or DNS name even from the local server. Going to JIRA from localhost url is usually for dev env.

Set the base url to the url that you use to access JIRA from the remote computer, for example:


And log in to JIRA using that url even if you are in the local server.


If it is still not working run the integrity checker and health check.

Yes the base url is set correctly, and i cannot login from the local server with the base url because my router does not support NAT loopback, anyways acceding from local server isnt the problem, the remote users are.

All the checks passed.

Like Thanigaivel Rajendran likes this

In this case i suggest that you contact Atlassian Support. Sorry i could not be of more help.

@ouerghi - any solution ?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

968 views 7 0
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you