Unable to view the data, if click on an Issue Listed in the Issue Navigator?

In the issue search box, i can able to view the all issues , but by click on the link its displaying the following error message:

Issue Does Not Exist

The issue you are trying to view does not exist. If you think this message is wrong, please contact your JIRA administrators.

Kindly please help me.

@Nic Brough [Adaptavist]  

1 answer

1 accepted

0 votes
Accepted answer

The usual culprit for this is that your index is broken.  Could you try re-indexing?


Thanx @Nic Brough [Adaptavist]

i have done re indexing, but comments, work log and some issues were missed. how can i get those.

I have the back up for before last week data like its showing 14.5MB, but yesterday back up size is showing 13 MB , is there any way to restore the back up with out disturbing the current data?

Kindly guide me.

Thank you. 

If the indexing is "missing" things, you need to read the log to find out where the errors are happening.  Same goes if the index hasn't fixed the original "issue doesn't exist" problem.  Also, you should be trying to work out what broke your index in the first place!

I'm not sure about the backup - the easy answer is to simply ask "what did you delete from the system?"

Restoring it is not a trivial task, and it will certainly destroy your existing data.  I'd restore it into a temporary dev/test system and compare the systems, starting with a look at the project list.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Statuspage

How do your teams prepare for really high (planned) traffic days like Cyber Monday?

Hi there! Shannon from Statuspage here.  👋  With Cyber Monday quickly approaching, we're looking to hear from Atlassian customers – specifically from teams who touch incident response li...

42 views 0 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you