Unable to reset password

I have been recently setup on Jira. When I click on the 'Set My Password' link on the email (received from Admin) I am directed to the User Management page.


The page just shows the waiting icon and no fields are displayed to reset password.

Is there something that the Administrator need to do?




1 answer

This widget could not be displayed.

For one, your user account and password may actually be controlled through an external service (e.g. MS Active Directory) and depending on the administration settings and user directories configured within your JIRA instance, the passwords may only be able to be set through external means (ours is largely this way). That is just one instance though of something that would need to be checked for your particular problem. 

Otherwise, if your Contact Administrators form is active/available (accessed generally from the login screen), you can try to send your Administrators a message regarding your password that way so that they can likely reset it for you if you are not able to.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

62 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you