Unable to remove deactivated user from jira-administrator group


I am trying to remove a deactivated user from the jira-administrator group, but am unable to do so. I've tried several ways to remove the user, but every time the group membership is still there.

I can remove active users without a problem, and I have System Administrator rights.

If anyone could point to a solution, it would be greatly appreciated!



3 answers

Which directory this users belongs to? is it JIRA internal directory or it is Active directory?

I apologize, I should have included that from the start. The user was in Active Directory, but does not exist anymore. Having said that, I am seeing the same issue with another AD user that is deactivated and does still exist. 

The trouble seems to be into settings of LDAP integration. I am not good on it. But can suppose that into AD this user is a memember of jira-administrators group. 

To tell short - how group jira-administrators is filled based on AD?

Try to read this documentation https://confluence.atlassian.com/adminjiraserver071/connecting-to-an-ldap-directory-802592350.html

That is what I thought at first, as well, but the jira-administrator group is not controlled by AD, its a local group. 

Does it means that you delete a user from group and then this user returns back?

Or you can not even delete user form group?

Once I click "Leave Selected Group" it takes me back to the Users page, and the user is still in the group.  

Could you provide a screenshot for user record?

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,231 views 6 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot