Unable to login with Local admin to JIRA Server Edited

I am using JIRA v7.4.2, locally hosted on my windows laptop. After 2 years of logging into JIRA I am unable to login as Admin.  The notice is "Sorry, your username and password are incorrect - please try again."

I have shutdown/restarted the JIRA server.

I still can not log in.  There is no email set up.  It's a local hosted server.  I am the only user currently.  What do I need to do to recover access? 

I have tried logging in from Chrome and Explorer.

2 answers

1 vote

You'll need to set the password in the database to recover access:

https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html

I am working on  this solution, but having trouble connecting to the database.  I will let you know if I am successful.

Ok database is still in H2 and was able to access using the embedded db instructions https://confluence.atlassian.com/jirakb/accessing-jira-s-h2-embedded-database-776818136.html .  I executed  the SQL to change the admin password and got the notification that the db is read only.  

Fadoua Boualem Community Champion Sep 25, 2017

I just asked our DB person, she said that there is a way on making the change to be able to write as well.

Here's another issue with this situation.  I am able to get to another level where JIRA requires a CAPTCHA  question.  And the result is "Sorry, your userid is required to answer a CAPTCHA question correctly."  This appears to be an infinite loop.  It keeps asking over and over.

I was working another project so I was not able to spend time  on this issue.

I am SOL ( sH*t out of luck)here?  I can see the H2 but it's read only.   Anymore ideas?  Is there another level of support that I can purchase?  I need to take action this week to recover the database. 

Export data to another DB possible?

0 vote
Fadoua Boualem Community Champion Sep 22, 2017

I agree with Greg, assuming also that you only have JIRA internal directory to access JIRA no other directory was added.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

82 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you