Unable to install jira software as admin

When trying to install JIRA software under Applications, I'm logged in as the user admin who is part of administrator.  (See first screen shot).  When I click on the "Install JIRA Software" link I'm sent a page that says that "admin does not have permission to access this page" (see 2nd screen shot).  

We need all the agile functionality that comes with JIRA software but I'm unable to install JIRA software.  How do get past this so I can install JIRA software.

Thanks!

 

image2016-9-16 17:8:46.png

image2016-9-16 17:11:24.png

 

3 answers

0 votes
Steven Behnke Community Champion Sep 16, 2016

Are you in JIRA Cloud or JIRA Server?

I'm using JIRA Cloud

0 votes
Steven Behnke Community Champion Sep 16, 2016

Okay I heavily suggest you open a ticket with Atlassian Support – support.atlassian.com 

It looks like you purchased the application but for some reason it's not available. Since you can't restart or delete files on your service, you should publicize this to Atlassian Support.

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Ops

I'm John Allspaw, Ask Me Anything about incident analysis and postmortems

I'm John Allspaw, co-founder of   Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...

5,383 views 21 17
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you