Unable to add video to a task in my project

I have created  a task in my project and need to add a video to it. I am able to upload my video (26.7MB) without issue. Then when i add it to the task it looks like it fully loads and then disappears and a message of appears "We couldn't save your attachment. Reload the issue then try adding it again"

Of course I have tried reloading and closing browsers, logging out and back in - I have also tried a zip folder but don't seem to be getting anywhere. 

Can anyone help?

2 answers

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Accepted answer
Micky CARITTE Community Champion Dec 01, 2017

Hi Hannah,

Seems like the file size exceed file size limit or disk space is full.

If you are a Jira Administrator of your instance, you can check this piece of documentation to check and eventually change the attachments max size: https://confluence.atlassian.com/adminjiraserver073/configuring-file-attachments-861253987.html

Hope this helps!

HI Micky, 

Seems to have done the trick! 

Thank you :) 

Micky CARITTE Community Champion Dec 01, 2017

Glad to hear it solved it :)

Feel free to mark the question as answered so that people in the same situation will also benefit from this thread.

Have a great day!

I think i have done that :)

I'm having this same problem. However, my image is only 1.3 MB and the file limit listed in the administrator settings says it's 10 MB. Any idea why that might be?

I have the same problem with 15MB size file. Please advice.

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