Unable to add attachments to Issue

[Aidan Kelly]

Hi,

Im finding it impossible to get a straight answer about adding attachements to an issue.

It is not available in the more button within the issue itself.

Aidan

[Aidan Kelly]

Thanks to all for your help.

[Aidan Kelly]

Within System

Allow attachemnts is off

Is this problem? How can I enable.

Aidan

[AnnWorley]

There should be an Edit Settings button onthe top right of <JIRA_Base_URL>/secure/admin/ViewAttachmentSettings.jspaif you have admin permissions.

[Thomas Schlegel]

Ah, I see. You have disabled attachments globally.

To change this, you need to have administrator permissions.

Go to:

• Administration -> System -> Attachments
• Click on "Edit Settings and enable Attachments

[Aidan Kelly]

Thanks

Users had indiviual rights, but it was turned off in System.

[Thomas Schlegel]

you're welcome :-)

[Aidan Kelly]

Hi Thomas,

Permission is granted to a group the user is a particpant.

Does the individual himself need to have the permission?

Aidan

[Thomas Schlegel]

no, the group should be sufficient

[AnnWorley]

Aidan, on my instances the attachments are added under the Edit screen and not the More pulldown.

[Thomas Schlegel]

is the user able to make other changes to the issue

[Aidan Kelly]

yes, user can edit

[Aidan Kelly]

Hi Anne,

I dont see Components or attachments under the reporter.

[Thomas Schlegel]

In the latest versions of Jira, the "Attach files"-function moved to the "..." - Button in the top right corner. Maybe you find it there.

Do you have a cloud based Jira or self hosted?

[Thomas Schlegel]

Did you try to drag'n'drop a file on the Jira page?

[Aidan Kelly]

We are new users, we are on our own server,

drag and drops actually cause the jira session to crash.

[AnnWorley]

Here is a screenshot of the option in Cloud that Thomas is describing:

[AnnWorley]

Oops - our replies crossed - you are not on Cloud...Do you know your JIRA version?

[Aidan Kelly]

Hi Anne,

We are not on the cloud but we are missing the button to the right of export.

[Aidan Kelly]

we are not integreated with email either,

[Aidan Kelly]

(v7.3.6#73017-sha1:51437cf)

[Thomas Schlegel]

do you see something in the logfile, when your Jira session crashes?

[Thomas Schlegel]

Hi Aidan,

do you have the permission to add an attachment? Check the permission scheme for your project. There you find the permission "Create Attachments".