Unable to access Admin settings when running Jira behind Load balancer

JIRA listening on port 8080 and apache proxy for port 80. Our Load balancer(netscaler) is doing simple port 80 passthrough and while we can access the application externally, when attempting to login to admin settings we are thrown into an endless loop.

2 answers

When sitting on the machine running the apache proxy, are you able to get into admin settings by accessing http://localhost:80/? If not, what if you sit on the machine running JIRA and access http://localhost:8080/?

Basically, is the problem netscaler? NB: you might not be able to access :8080 directly due to your proxy configuration -- you might need to modify your Tomcat conf/server.xml file to add an additional non-proxied <Connector> for another port (8081 for instance). You'll need to restart JIRA after this change for it to go into effect.

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