I have 2 issue type:
Both issue type are having different SLA. Incident is having a shorter SLA (in hours), and Problem is having a longer SLA (in days).
My current setting is, I am using 2 different workflow (duplicated workflow, 1 for Incident and 1 for Problem). And I setup the SLA to the workflow. But with this method, when I need to change an incident to a problem, I cannot easily do it (by simply edit on it); instead, I need to use the "Move" feature in JIRA to change the issue type.
For this scenario, any recommended way to setup Time to SLA? Please advise.
I have a lot of issues types to, and I work with three workflows.
There is no much to do. Could you use only one workflow? If you can, it's very easy solve the problem. If you need to use a different workflow/status, you need use the move.
Did you use to much the move?
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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